Privacy policy

At Lumora Living ("we," "our," or "us"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect
We may collect the following types of personal information:

  • Personal identifiers: name, email address, phone number, billing and shipping address
  • Payment information: credit/debit card details (processed securely through third-party payment processors; we do not store full card numbers)
  • Device and usage data: IP address, browser type, pages visited, time spent on site, referring URLs
  • Purchase history and preferences

2. How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer support communications
  • Improve our website and shopping experience
  • Send promotional emails and offers (only if you opt in)
  • Comply with legal obligations and prevent fraud

3. Sharing Your Information
We do not sell your personal information. We may share your data with:

  • Shipping and fulfillment partners (including CJ Dropshipping) solely to process and deliver your order
  • Payment processors (e.g., Stripe, PayPal) to complete transactions securely
  • Analytics and advertising platforms (e.g., Meta, TikTok) to improve our marketing, using anonymized or aggregated data
  • Legal authorities when required by law

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and serve relevant ads. You can control cookie preferences through your browser settings. Note that disabling cookies may affect certain site features.

5. Your Rights (California Residents – CCPA)
If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal data
  • Opt out of the sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at: infolumoraliving.shop@gmail.com

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security
We implement industry-standard security measures to protect your information, including SSL encryption on all data transmissions. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

11. Contact Us
Lumora Living
Email: infolumoraliving.shop@gmail.com